Returns & Refunds

Damaged on arrival

If your order arrives broken or damaged, email a photo of the item and the box to [email protected] within 7 days of delivery. We'll send a free replacement. No need to return the damaged item.

Unopened products

You may return unopened, unused products within 14 days of delivery for a refund of the product price. Email us first to start a return. Return shipping is your responsibility, and original shipping charges aren't refundable.

Opened products

Because Sanctuary is handmade and used in your home, all sales of opened products are final. If something isn't right, please reach out anyway. We want to hear from you.

Subscriptions

• Refill subscriptions have a 3-refill minimum.
• After your third refill, you can cancel anytime. Just cancel at least 3 days before your next billing date.
• Refills that have already been charged or shipped aren't refundable, unless they arrive damaged.

Gift sets

Holiday Gift Sets follow the same rules: unopened sets can be returned within 14 days of delivery, and damaged sets are replaced for free.

Healthy Spaces workshops

We stand behind our staff wellness workshops. If your team doesn't find a workshop valuable, tell us within 7 days of the session and we'll refund the workshop fee in full.

Coaching programs

Coaching programs such as My Healthiest Me, including deposits, are governed by the refund terms in your client agreement.

How refunds are paid

Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank.

Start a return

Email us with your order number and we'll take it from there: