Shipping Policy

Where we ship

We currently ship to addresses in all 50 U.S. states. We don't ship internationally yet.

When your order ships

Every Sanctuary order is made and packed by hand, so we ship on two set days each week:

• Orders placed by Sunday at 11:59 p.m. ET ship on Monday.
• Orders placed by Wednesday at 11:59 p.m. ET ship on Thursday.

If a ship day falls on a holiday, your order goes out the next business day. You'll get an email with tracking as soon as it ships.

Shipping rates

Delivery times

Most orders arrive 2 to 7 business days after they ship, depending on your location. Delivery times are estimates from the carrier and aren't guaranteed.

Pre-orders

Pre-order and holiday orders ship by the date shown at checkout. If that date changes, we'll email you right away, and you can cancel for a full refund.

Plastic-free packaging

Your forever bottle is glass, your refills come in amber glass with metal caps, and everything is packed with paper. Please recycle what you can.

If something arrives broken

We pack every bottle with care, but glass can break in transit. If your order arrives damaged, email a photo of the item and the box to [email protected] within 7 days of delivery, and we'll send a free replacement.

Lost or delayed packages

If your tracking hasn't updated in 7 days, or it shows delivered but you can't find your package, contact us and we'll work with the carrier to find it or make it right.

Address changes

Please double-check your address at checkout. If you need to change it, email us before your order ships. We aren't able to redirect packages once they're on their way, and orders returned for an incorrect address may need new shipping charges to resend.

Healthy Spaces deliveries

Business orders through AFHERM Healthy Spaces ship on the schedule in your proposal.

Questions

We're happy to help: